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TERMS & CONDITIONS


BAY TREE LODGE TERMS & CONDITIONS

DEAR CUSTOMERS, PLEASE ENSURE YOU READ THE FOLLOWING PRIOR TO MAKING A BOOKING

Please be aware that we retain the right to change these terms at any time. Any changes made will take effect from the date they are posted.

Our agreement with You. Please consider the following prior to making a booking:

Our agreement with you binds you, the person named on the booking, and all members of your party, including children and any day visitors. You must ensure that all members of your party are aware of and accept all of this agreement. It starts from the day the booking is made and continues until the last member of your party has left the park (and includes any extensions of time to your booking).

You must provide us with full details of your party, which must include you, prior to arrival. We retain the right at our sole discretion to refuse any booking & to request the names, age and gender of all members of your party  to ensure they comply with Goosewood Holiday Parks own rules.

Any changes to party make-up must be discussed prior to stay. Any over occupation will result in the party being asked to leave without refund. 

Bay Tree Lodge recommends that customers take out their own travel insurance.

Bay Tree Lodge cannot be held responsible for any matter which you fail to bring to our attention during your stay, any unresolved matter which you bring to our attention whilst you are with us should be advised in writing to info@baytreelodgeyork.co.uk within 28 days of the end of your holiday.

Booking Restrictions

These rules are implemented to comply with Goosewood Holiday Parks own rules and are in no way meant to be discriminatory. Please contact us if your party consists of same-sex couples.

Behaviour and Compliance with this Agreement

Your behaviour should not be excessive, noisy or disruptive, especially at night.

Offensive or illegal behaviour will not be tolerated by Goosewood Holiday Park and the wardens may ask you or any member of your party to leave immediately if your conduct is considered to be inappropriate, likely to cause harm, or impair the enjoyment, comfort or safety of other customers, staff or the general public.  No refunds or compensation will be given in these circumstances.

We retain the right to cancel your booking or to instruct you or your party to leave the park immediately, without compensation or refund, should you or any of your party not comply with this agreement, (particularly relating to the terms where behaviour and conduct have not been complied with).

Payments

 A booking deposit of £50 is payable upon booking, this is non-refundable if booking is cancelled.  The full balance is due six weeks prior to your holiday. The full deposit is £100 and will act as a security deposit upon your check-in at Bay Tree Lodge. This will be refunded to you within 7 days after departing provided there is no loss or damage to the property.

If you place a booking within four weeks of your stay then the full balance will be due immediately.

Once full payment is received there are NO refunds on cancellation of your booking. 

A fee of 3% of the booking will be charged if using PayPal.

Confirmed bookings cannot be altered on the day of arrival. Please notify us if you are going to arrive later than 6pm or a later date.

Children’s Supervision & Parental Responsibility

Our aim is to provide a relaxing holiday/short break suitable for families. All young children must be accompanied to all facilities (including bars and leisure complex). It is impractical for them to use the facilities by themselves.

Extra Information

Using the Jacuzzi

There are several rules and regulations you must adhere to for your own safety when using the hot tub.

Please be aware that as the Jacuzzi is fully cleaned and refilled for your arrival it may only reach maximum temperatures for 8-12 hours after it is filled.

The Jacuzzi is set on a timer to shut down at 11pm.

PLEASE BE AWARE OF THE ABOVE BEFORE YOUR STAY 

Holiday period

Weekly: Friday-Friday or Monday-Monday: Mini-break: Monday-Friday Long weekend: Friday-Monday. Short weekend Friday-Sunday

Arrival time 3pm. Departure time 10am. Late check-out departure time 3pm

Can we help? – Should you require further assistance please call 07791 962746 or email info@baytreelodgeyork.co.uk


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Terms & Conditions

info@baytreelodgeyork.co.uk

Baytree Lodge, Goosewood Holiday Park, Carr Lane, Sutton on the Forest, York, YO61 1ET

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